Prices and Description:
All prices and descriptions are subjected to change without notice.
Sandblasting:
Sandcarving is a method of decorating or personalizing crystal, glass, marble,
stone (river rock), wood, granite, acrylic, and ceramic. Sandcarving often
referred to as “Sandblasting” has been used for many decades in
the decorative and architectural industries.
Warranty:
All products are guaranteed against defects in workmanship. Certain materials
may have slight imperfections, which are considered normal. All marble items
are made from natural material. Variation in color/veining and size may occur
and is considered normal. All crystal, glass and hand blown glass items are
subject to slight change in design as most items are hand cut. Each piece
is individually engraved/etched and slight variations may appear per item.
Sometimes etched glass will appear to have rough spots in the frosted “etched”
area, this is considered normal as glass and all other materials are either
natural or handmade and may have slight variations per piece. Claims on merchandise
must be made within 30 days after the receipt of order. If goods are damaged
in shipping, claims must be made against the carrier. We are not responsible
for goods damaged in shipment. Any item defective in workmanship will be replaced
at no cost to the buyer. Buyer will be responsible for all shipping.
Production Time:
Normal production time is one week from receipt of completed order and artwork.
On certain products the production time may be two (2) weeks. This will be
stated to customer upon approval of artwork. Rush service is available at
a charge of $50 or 50% of order (whichever is greater) this would be a 72-hour
turnaround.
Engraving Services and Artwork Charges:
We will engrave merchandise purchased elsewhere, however, a waiver of liability
must be signed. There is a glass set up fee of a minimum of $12. This may
vary depending on amount of product to be engraved/etched. There is also a
per square inch etching charge of $1.00 per square inch. Color filling may
be required at an additional cost. An art charge of $25 per hour will apply
if camera-ready artwork is not provided with the order. This charge will only
apply to the first order. We will keep your camera-ready artwork on file for
all future orders. Any artwork requiring clean up will incur this charge.
We will not engrave from bad artwork; instead, we will take the time to clean
it up. We will verify all estimates on artwork charges with customer before
any work is done.
Artwork Formats:
We accept art electronically in the following formats: .bmp, .tif., .wmf,
.pdf. Be sure to convert all text to curves before sending artwork. We cannot
be responsible for file incompatibilities or corrupt files. To avoid possible
problems, we request a hard copy of the artwork be submitted by mail. Faxed
artwork will not be accepted, except for reference.
Personalized Wine Bottles:
We specialize in custom etched/engraved wine bottles and hand paint each bottle.
Customer supplies the wine. Prices for wine bottles are as follows: $25 for
one color, $33 for two colors, $41 for three colors, $49 for four colors.
Cancellations of Orders:
Charges incurred prior to cancellation of an order will be invoiced. There
is a minimum $50 charge for all cancellations.
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