Prices and Description:
All prices and descriptions are subjected to change without notice. We require a 50% deposit.

Sandblasting:
Sandcarving is a method of decorating or personalizing crystal, glass, marble, stone (river rock), wood, granite, acrylic, and ceramic. Sandcarving often referred to as “Sandblasting” has been used for many decades in the decorative and architectural industries.

Warranty:
All products are guaranteed against defects in workmanship. Certain materials may have slight imperfections, which are considered normal. All marble items are made from natural material. Variation in color/veining and size may occur and is considered normal. All crystal, glass and hand blown glass items are subject to slight change in design as most items are hand cut. Each piece is individually engraved/etched and slight variations may appear per item. Sometimes etched glass will appear to have rough spots in the frosted “etched” area, this is considered normal as glass and all other materials are either natural or handmade and may have slight variations per piece. Claims on merchandise must be made within 30 days after the receipt of order. If goods are damaged in shipping, claims must be made against the carrier. We are not responsible for goods damaged in shipment. Any item defective in workmanship will be replaced at no cost to the buyer. Buyer will be responsible for all shipping.

Production Time:
Normal production time is one week from receipt of completed order and artwork. On certain products the production time may be two (2) weeks. This will be stated to customer upon approval of artwork. Rush service is available at a charge of $50 or 50% of order (whichever is greater) this would be a 72-hour turnaround.

Engraving Services and Artwork Charges:
We will engrave merchandise purchased elsewhere, however, a waiver of liability must be signed. All artwork submitted by the customer must be supplied as black and white camera ready. If touch up is required there is a $25 per hour charge. We will not engrave from bad artwork; instead, we will take the time to clean it up. We will verify all estimates on artwork charges with customer before any work is done.

Artwork Formats:
W e accept art electronically in the following formats: .bmp, .tif., .wmf, . pdf. Be sure to convert all text to curves before sending artwork. We cannot be responsible for file incompatibilities or corrupt files. To avoid possible problems, we request a hard copy of the artwork be submitted by mail. Faxed artwork will not be accepted, except for reference.

Personalized Wine Bottles:
We specialize in custom etched/engraved wine bottles and hand paint each bottle. Customer supplies the wine bottle. Prices for wine bottles vary depending on size of area to be engraved and detail.

Cancellations of Orders:
Charges incurred prior to cancellation of an order will be invoiced. There is a minimum $50 charge for all cancellations.